F.A.Q.

ALL THE ANSWERS YOU NEED

GENERAL QUESTIONS

What geographical areas do you cover?

The vast majority of our customers are based in and around Dorset, Hampshire and Wiltshire however we support some international and national customers as well. Some of our customers are based locally, but have offices out of the local area or even overseas and that works really well.

What do you do?

Anything IT related! We take care of IT equipment (PCs, laptops, servers etc.) and we support customer networks. We offer cabling services, cloud services and products, a full range of IT hardware and software products, most available on a next day delivery basis, we take care of customers domains, websites and much much more.

How long does it take you before you are ready to support us?

Recently we have taken on a couple of new customers who had either fallen out with their existing support company or in one case the company had gone bust. We like a sensibly timed transition and are experts in making the migration to us as easy as possible, but we are also able to react very quickly in the event of an 'emergency' situation similar to the examples described above. In theory we can start supporting you immediately and we will do the very best we can for you from the very first minute. Get in touch if you need any help or more information.

WHY USE US

Why should we use you?

We truly believe in going the extra mile, our customers like what we do and we always try to do the very best for you. Most companies would say that, and this is a hard question to answer without appearing too 'salesy' but we guarantee you will be happy with what we do, and we guarantee to beat any genuine like for like quote. If you don't like what we do, you are free to leave, we will not tie you into lengthy contracts.

Is there any equipment that you cannot support?

Yes. There are some specialist software packages or hardware solutions that only the manufacturer of that product can support. Generally however, these 'specialist' products represent only a small section of an organisations IT setup. Everything else we can support, from old PCs and servers to the newest products. We specialise in keeping older equipment supported and working for longer than many of our competitors do. We are not the sort of company who will turn up and tell you that everything you use has to be replaced.

What do you think of the cloud?

We think the cloud offers a great opportunity for all organisations, but that the rush to the cloud should be tempered with a bit of caution and expertise. Many IT companies have 'pushed' customers to solutions that are not right for them or that they are not ready for. Some cloud services are easy to get in and out of, but some are not and all too often we speak to potential customers who feel trapped and unable to move away from a product that just is not right for them. The IT support industry has seen a real 'dumbing down' of skills amongst support staff, with many IT support companies now unable to support more traditional IT setups. Our staff are all trained on cloud and traditional systems and we are equally comfortable supporting either one. Our suggestions will always be what is right for you, not what we want to sell you. Please see the cloud services section for more information, or drop us a line to see how we can help.